Privacy Policy

Information We Collect

When you request a quote or hire us for services, we collect information necessary to serve you effectively. This includes:

• Your name, phone number, and email address
• Your property address and details about the services you need
• Photos of your trees or property if you provide them
• Payment information when you use our services

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve your experience and understand how people use our site.

How We Use Your Information

We use the information you provide to deliver the tree services you need. Specifically, we use your data to:

• Schedule appointments and communicate about your service
• Provide estimates and invoices
• Process payments securely
• Send you service reminders or follow-up information
• Improve our services and website based on feedback
• Comply with legal requirements and maintain business records

We will never sell your personal information to third parties. We only share your data with service providers who help us run our business, such as payment processors or scheduling software.

Contact Forms and Quote Requests

When you fill out our online quote form, your information is transmitted securely and stored in our customer management system. We use this information solely to respond to your inquiry and provide the services you request.

If you decide not to move forward with our services, we will keep your information on file for up to one year in case you change your mind. You can request deletion of your information at any time by contacting us.

Cookies and Website Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can disable cookies in your browser settings, but this may affect some website functionality. We do not use cookies to track you across other websites or collect sensitive personal information.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encrypting sensitive data, and limiting access to your information to only those employees who need it to serve you.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Services

We use trusted third-party services to help run our business, including payment processors, scheduling tools, and email providers. These partners have their own privacy policies and security measures in place.

We do not control how these third parties handle your data, but we only work with reputable companies that take privacy seriously.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. If you want to:

• Review what information we have about you
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

Simply contact us at (626) 501-3979 or support@haciendaheightstreeservice.com, and we will assist you promptly.

Email Communications

If you provide your email address, we may send you service-related messages, appointment reminders, or occasional updates about our services. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.

We will still need to send you essential communications related to services you have scheduled or purchased.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from minors. If we learn that we have collected information from a child, we will delete it immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can request information about what personal data we collect, how we use it, and who we share it with.

You also have the right to request deletion of your personal information, subject to certain exceptions. To exercise these rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new revision date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: